Quality

Pursuant to the decision of the National Commission for Communications Regulation of Ukraine No 174 as of 15.04.2010. "Regulation on telecommunications services quality" and No 574 as of 16.12.2010. "On standard lists approval for telecommunications services quality performance, the levels of which are subject to mandatory disclosure in 2012", for the purpose of comprehensive and regular information provision to the consumers  on telecommunications services quality, the LLC Dataline publishes reports on following key figures:

  • Percentage of applications on end-users' equipment connections to the local telephony network, performed within normable time
  • Percentage of  efficient coin box telephones
  • The number of appeals concerning unauthorized connections calculated in terms of one access line per year
  • The number of appeals on telecommunications network damage performed within normable time.
  • The number of appeals on telecommunications network damage calculated in terms of one access line per year.
  • Percentage of bills provided the customers' appeals concerning their unreasonableness (incorrectness)
  • Percentage of appeals concerning service organizational aspects
  • Percentage of appeals concerning service technical aspects
pdf Report on the quality of telecom services for 2011
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